STANDARD: 3-5 Working Days delivery - £3.99
EXPRESS: 1-2 Working days delivery - £6.99
USA & EUROPE
STANDARD: 3-5 Working days delivery - £14.99
EXPRESS: 2-3 Working days delivery - £19.99
REST OF THE WORLD
STANDARD: 3-7 Working days delivery - £24.99
EXPRESS: 2-4 Working days delivery - £39.99
We also offer click and collect from our E1 London store - Free
FREE Standard delivery on orders over £60
STANDARD DELIVERY: We use Royal Mail & Yodel delivery services, our standard service costs £3.99 for UK orders.
We ensure that all orders placed before 1pm leave The Cave dispatch on the same day to guarantee 3-5 Working Days Delivery - from that point Royal Mail & Yodel are responsible for the accurate and timely delivery of your parcel. Should there be a delay or issue with delivery, please contact firstname.lastname@example.org for help in resolving the problem.
NEXT DAY: We use Royal Mail 24 delivery services, our next day service costs £6.99 and UK orders made before 1pm are delivered within 1-2 working days.
We ensure that all orders placed before 1pm leave The Cave dispatch on the same day to guarantee 1-2 Working Days Delivery - from that point Royal Mail 24 are responsible for the accurate and timely delivery of your parcel. Should there be a delay or issue with delivery, please contact email@example.com for help in resolving the problem.
FREE Standard delivery on orders over £150
For European & USA we use DHL & DPD EXPRESS. Our express service charge for USA & European is £14.99. Orders made before 1pm UK time are delivered within 1-2 working days for express. For the rest of the world our standard charge is £24.99 and delivered in 5-7 working days.
DUTIES & TAXES
Most destinations are shipped on a Delivery Duty Paid basis, which means that all import taxes and duties will be included in the final purchase price.
The following regions are sent on a Delivery Duty Paid basis:
Please note the Express service to United States, Australia, New Zealand and other international territories is not a Delivery Duty Paid service. Unfortunately we currently do not offer Delivery Duty Paid services to regions not listed previously. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your order. If you have any questions or queries please contact us at firstname.lastname@example.org.
Any items that are purchased in store are non-refundable. We only offer exchanges for items that purchased in Store.
To process a return please click here.
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, health & beauty products, hazardous materials, or flammable liquids or gases.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 14 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: CAVE, 77 Greenfield Road London E11EJ, UK.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: Cave 77 Greenfield Road London GB E11EJ
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.